![]() ![]() Check Block Rules Step 2.0: Identify the Blocking Rules (all platforms) If possible change to a more open DNS like 1.1.1.1 or 8.8.8.8 Please also check carefully on the DNS servers you are using, in case they are filtering results. If this fixes the problem, go to Step 2.If it doesn't fix the problem, you should stop and check your network (wiring, router configuration, compatibility with other devices etc) or contact us.If you are running DHCP mode, you may need to turn off and on the WIFI on the device to let it acquire a new IP address. Scroll to the bottom and turn off monitoring.Step 1.2: Turn off monitoring on the device Default inbound blocking and Active Protect will still work when it's on. Note: Emergency Access will suspend your customized blocking rules. If this still doesn't work, go to Step 1.2.If it eliminates the access problem, it confirms that something in Firewalla is blocking the site, continue to Step 2.You can speed up this process by either turn off and on the WIFI on the device or reboot it. Emergency access may take some time to be effective (due to DNS cache).You can also turn on Emergency Access globally (Rules -> "…" on the top right corner -> Emergency Access) Scroll to the bottom and turn on Emergency Access.Tap on the device that's having problems connecting.Verify Firewalla is blocking Step 1.1: Turn on Emergency AccessĮmergency Access instantly unblocks internet access by suspending all blocking mechanisms (but monitoring and basic protection remain in place).
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